FAQs – InnerGlow Paris
Welcome to our FAQs section! Below are answers to the most common questions. If you need more help, feel free to contact us via our Contact Page.
Orders & Payment
1. How can I place an order?
Placing an order is simple. Browse our collections, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
2. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
3. Will I receive a confirmation email?
Yes, after placing your order, you’ll receive a confirmation email. If not, check your spam folder or contact us.
4. Can I modify my order after it’s been placed?
Contact us as soon as possible if you need to modify your order. Once shipped, changes cannot be made.
Shipping & Delivery
1. Where do you ship?
We ship to most countries in Europe and the USA. Check our Shipping Policy for more details.
2. How long does shipping take?
- Europe: 3-10 business days
- USA: 5-12 business days
These are estimated times and may vary based on customs and local services.
3. What are the shipping costs?
Shipping costs are calculated at checkout and vary by location.
4. Will I be charged customs fees?
For international orders, customs duties and import taxes may apply, which are the customer’s responsibility.
5. How can I track my order?
You’ll receive a tracking number once your order ships, allowing you to track it via the carrier’s website.
Returns & Refunds
1. What is your return policy?
We offer a 30-day return policy. For more details, visit our Return Policy.
2. How do I start a return?
Contact us via our Contact Page to request a return. We’ll provide return instructions.
3. Do I have to pay return shipping?
Yes, customers are responsible for return shipping unless the item is defective.
4. When will I get my refund?
Refunds are processed within 14 days after the returned item is received and inspected.
Product Information
1. How do I choose the right size?
Each product page includes a size guide. Contact us for further assistance if needed.
2. Are your products ethically made?
Yes, we ensure our clothing is produced ethically with responsible sourcing and fair labor practices. Learn more on our About Us page.
3. How should I care for my garments?
Care instructions are included on each product’s label. Contact us if you need advice on garment care.
Account & General Inquiries
1. Do I need an account to shop?
No, you can check out as a guest, but creating an account allows faster checkouts and order tracking.
2. How can I contact customer service?
Reach us via our Contact Page for any inquiries or assistance.
Need More Help?
For additional questions, don’t hesitate to reach out to us through our Contact Page. We’re happy to help!